Shipping policy

Shipping Policy

Nairahz

Last updated: June 2026

Thank you for shopping with Nairahz. This Shipping Policy explains how and when we deliver your orders. If you have any questions, please contact us at admin@nairahz.com.

1. Where We Ship

We currently ship to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

Please note that delivery to certain remote areas may take longer or be subject to additional charges. This includes:

• Scottish Highlands and Islands

• Northern Ireland

• Isle of Man, Isle of Wight, and Channel Islands

• Other remote UK postcodes

Any additional charges for remote areas will be displayed clearly at checkout before you complete your order.

We do not currently offer international shipping. If this changes, it will be clearly noted at checkout.

2. Processing Time

All orders are processed within 2–5 working days of receiving cleared payment. Working days are Monday to Friday, excluding UK public holidays.

During busy periods such as sale events, new collection launches, or festive seasons, processing times may be slightly longer. We will always do our best to dispatch your order as quickly as possible.

Once your order has been dispatched, you will receive a confirmation email with any available tracking information.

Orders placed on weekends or public holidays will begin processing on the next working day.

3. Delivery Times

Estimated delivery times after dispatch are as follows:

• Standard delivery: 2–5 working days

• Remote UK areas: may take longer depending on the courier and location

Delivery timescales are estimates provided by our courier partners and are not guaranteed. Nairahz is not responsible for delays caused by the courier, adverse weather, or circumstances outside our control.

If your order has not arrived within the estimated timeframe, please contact us at admin@nairahz.com and we will investigate with the courier on your behalf.

4. Delivery Charges

Delivery charges are calculated at checkout based on your order and delivery address. The total cost including delivery will always be shown clearly before you confirm your purchase.

We occasionally offer free delivery promotions. Any such promotions will be clearly advertised on our website and will apply automatically at checkout.

5. Order Tracking

Where tracking is available, you will receive a tracking number in your dispatch confirmation email. You can use this to monitor the progress of your delivery via the courier’s website.

If you have not received a dispatch confirmation within 5 working days of placing your order, please check your spam or junk folder first, then contact us at admin@nairahz.com.

6. Failed or Missed Deliveries

If a delivery attempt is unsuccessful, the courier will typically leave a card or send a notification with instructions on how to rearrange delivery or collect your parcel from a local depot.

Please ensure that your delivery address is correct when placing your order. Nairahz cannot be held responsible for failed deliveries due to an incorrect or incomplete address provided by the customer.

If a parcel is returned to us due to a failed delivery or being unclaimed, we will contact you to arrange re-delivery. Please note that additional delivery charges may apply for re-delivery.

7. Lost or Damaged Parcels

If your order arrives damaged, please take photographs immediately and contact us at admin@nairahz.com within 48 hours of delivery. We will work with the courier to resolve the issue and arrange a replacement or refund as appropriate.

If your tracking shows your parcel as delivered but you have not received it, please:

• Check with neighbours or any safe place the courier may have left it

• Check your tracking information for any delivery notes

• Contact us at admin@nairahz.com within 7 days of the expected delivery date

We will raise an investigation with the courier. Please note that investigations can take several working days to complete.

8. Risk and Ownership

Risk in the goods passes to you upon delivery to the address specified in your order. Once delivery has been confirmed by the courier, Nairahz is not responsible for any loss, theft, or damage that occurs after that point.