Refund policy

Nairahz

Last updated: June 2026

Thank you for shopping with Nairahz. We hope you love your purchase, but if you are not completely satisfied, you may return your item in line with this Returns & Refunds Policy.

This policy applies to orders placed through our website: www.nairahz.com.

1. Returns for Change of Mind

If you change your mind, you have 14 days from the day you receive your order to notify us that you would like to return it.

Once you have told us you want to return your item, you then have a further 14 days to send it back to us.

To initiate a return, please contact us at admin@nairahz.com within 14 days of receiving your order.

Please note: Return postage costs are the responsibility of the customer. We recommend using a tracked and insured service, as we cannot be held responsible for items lost or damaged in transit on the way back to us.

Refunds will be processed to your original payment method within 14 days of us receiving the returned items and confirming they meet our return conditions.

2. Return Postage

Customers are responsible for the cost of return postage for change of mind returns.

• Please use a tracked postal service when returning items, as we cannot accept responsibility for returns that are lost or delayed in transit.

• We recommend keeping your proof of postage until your refund has been confirmed.

• We are not able to refund return postage costs for change of mind returns.

• Please do not return items without contacting us first. Returns sent without prior approval may not be accepted.

Return postage will only be covered by us in the following circumstances:

• The item you received is faulty or damaged

• The item is incorrect or not as described

3. Return Conditions

To be eligible for a return, the item must be:

• Unworn

• Unwashed

• Unused

• In its original condition

• With all original tags and labels attached

• Returned with any original packaging, where possible

Please take care when trying on clothing. Items returned with marks, stains, perfume, odours, make-up, damage, missing tags, or signs of wear may not be accepted, or we may make a deduction from your refund where allowed by law.

4. Items That Cannot Be Returned

We cannot accept returns for:

• Items that have been worn, washed, damaged, stained, altered, or used

• Items returned without original tags or labels

• Personalised, custom-made, or made-to-measure items, unless faulty

• Items that cannot be returned for hygiene reasons, where applicable

This does not affect your legal rights if an item is faulty, damaged, incorrect, or not as described.

5. Refunds

Once we receive and inspect your returned item, we will let you know whether your return has been approved.

If approved, your refund will be processed to your original payment method.

We aim to process refunds as soon as possible, and in any event within 14 days of receiving the returned item.

Please note that your bank or payment provider may take additional time to show the refund in your account.

Original delivery charges and return postage costs are non-refundable for change of mind returns, except where required by law.

6. Delivery Charges

If you return your full order within the legal cancellation period, we will refund the cost of standard delivery if you paid for delivery.

If you selected a more expensive delivery option, such as express delivery, we will only refund the equivalent standard delivery amount.

Delivery charges may not be refunded for partial returns unless required by law.

Return postage costs are not refunded for change of mind returns.

7. Faulty, Damaged, or Incorrect Items

Please check your order when you receive it.

If your item is faulty, damaged, incorrect, or not as described, please contact us as soon as possible at admin@nairahz.com.

Please include your order number and clear photos of the issue so we can help resolve it quickly.

If the item is confirmed as faulty, damaged, incorrect, or not as described, we will offer a suitable solution such as a refund, replacement, or exchange, depending on the situation and your legal rights. In these cases, return postage will be covered by us.

8. Exchanges

We may offer exchanges depending on stock availability.

If you need a different size or style, please contact us at admin@nairahz.com. If the item you want is not available, you may return the original item in line with this policy and place a new order.

Please note that customers are responsible for return postage costs on exchanges, as well as any new delivery charges on the replacement order.